Product Returns
24-Hour Window
Notify us within 24 hours of receiving your order if there is an issue.
Eligibility
Returns are accepted for damaged products or incorrect items sent by mistake.
Processing
Once approved, your replacement or refund will be processed within 3-5 business days.
Our Return Policy
Quality Guarantee
At Hindukush Tea, we take immense pride in the quality of our tea. Each batch is carefully selected and packed to ensure you receive the freshest product. If you receive a product that does not meet our quality standards due to damage or contamination, we will replace it free of charge.
Common Questions
Can I return a pack if I don't like the taste?
As tea is a perishable food item, we cannot accept returns based on personal taste preferences once the seal is broken. We recommend trying our smaller packs first.
What if my package is damaged during shipping?
If your package arrived damaged, please take clear photos of the outer box and the product and email them to Hanifehmadkn@gmail.com immediately.
How do I ship the item back?
In cases of incorrect items, we will arrange a courier pickup from your location at no cost to you.
How to Initiate a Return
To start a return process, please follow these steps:
- Email us at Hanifehmadkn@gmail.com with your order number.
- Attach clear photos of the product and the shipping label.
- Provide a brief description of the issue.
- Wait for our support team to verify the claim (usually within 24 hours).